/* =====================================================
   SYSTÈME DE SUPPORT MODERNE - DESIGN COMPLET
   ===================================================== */

/* Variables globales pour le support */
:root {
    --support-primary: #667eea;
    --support-secondary: #764ba2;
    --support-success: #43e97b;
    --support-danger: #f5576c;
    --support-warning: #fee140;
    --support-info: #4facfe;
}

/* Section Support */
.support-section {
    animation: fadeIn 0.4s ease;
}

.support-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 30px;
    padding: 25px;
    background: rgba(255, 255, 255, 0.03);
    border-radius: 15px;
    border: 1px solid rgba(255, 255, 255, 0.1);
}

.support-header-left h2 {
    font-size: 2rem;
    margin-bottom: 10px;
    display: flex;
    align-items: center;
    gap: 12px;
    background: linear-gradient(135deg, var(--support-primary), var(--support-secondary));
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

.support-header-left p {
    color: var(--text-secondary, #a0a0b8);
    font-size: 1rem;
}

/* Buttons Support */
.btn-support-primary {
    padding: 12px 24px;
    background: linear-gradient(135deg, var(--support-primary), var(--support-secondary));
    border: none;
    border-radius: 10px;
    color: white;
    font-size: 1rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s ease;
    display: inline-flex;
    align-items: center;
    gap: 8px;
}

.btn-support-primary:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 24px rgba(102, 126, 234, 0.4);
}

.btn-support-secondary {
    padding: 12px 24px;
    background: rgba(255, 255, 255, 0.05);
    border: 2px solid rgba(255, 255, 255, 0.1);
    border-radius: 10px;
    color: var(--text-secondary, #a0a0b8);
    font-size: 1rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s ease;
    display: inline-flex;
    align-items: center;
    gap: 8px;
}

.btn-support-secondary:hover {
    background: rgba(255, 255, 255, 0.08);
    color: white;
    border-color: var(--support-primary);
}

/* Formulaire de ticket */
.ticket-form-container {
    margin-bottom: 30px;
    animation: slideDown 0.3s ease;
}

@keyframes slideDown {
    from {
        opacity: 0;
        transform: translateY(-20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.ticket-form-container.hidden {
    display: none;
}

.form-card {
    background: rgba(255, 255, 255, 0.03);
    border-radius: 15px;
    padding: 30px;
    border: 1px solid rgba(255, 255, 255, 0.1);
}

.form-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 25px;
    padding-bottom: 20px;
    border-bottom: 2px solid rgba(255, 255, 255, 0.1);
}

.form-header h3 {
    font-size: 1.5rem;
    display: flex;
    align-items: center;
    gap: 10px;
    color: var(--support-primary);
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
}

.form-group {
    margin-bottom: 20px;
}

.form-group label {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 10px;
    color: white;
    font-weight: 600;
    font-size: 0.95rem;
}

.form-group input,
.form-group select,
.form-group textarea {
    width: 100%;
    padding: 12px 15px;
    background: rgba(255, 255, 255, 0.05);
    border: 2px solid rgba(255, 255, 255, 0.1);
    border-radius: 10px;
    color: white;
    font-size: 1rem;
    font-family: inherit;
    transition: all 0.3s ease;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: var(--support-primary);
    background: rgba(255, 255, 255, 0.08);
}

.form-group textarea {
    resize: vertical;
    min-height: 100px;
}

.form-actions {
    display: flex;
    gap: 15px;
    justify-content: flex-end;
    margin-top: 30px;
}

/* Filtres de tickets */
.tickets-filters {
    display: flex;
    gap: 10px;
    margin-bottom: 25px;
    padding: 15px;
    background: rgba(255, 255, 255, 0.03);
    border-radius: 15px;
    overflow-x: auto;
    border: 1px solid rgba(255, 255, 255, 0.1);
}

.filter-btn {
    padding: 10px 20px;
    background: rgba(255, 255, 255, 0.05);
    border: 2px solid transparent;
    border-radius: 10px;
    color: var(--text-secondary, #a0a0b8);
    font-size: 0.95rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s ease;
    display: flex;
    align-items: center;
    gap: 8px;
    white-space: nowrap;
}

.filter-btn:hover {
    background: rgba(255, 255, 255, 0.08);
    color: white;
}

.filter-btn.active {
    background: linear-gradient(135deg, var(--support-primary), var(--support-secondary));
    color: white;
    border-color: var(--support-primary);
}

.filter-btn .badge {
    padding: 2px 8px;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 12px;
    font-size: 0.85rem;
    font-weight: 700;
}

/* Liste des tickets */
.tickets-list {
    display: grid;
    gap: 20px;
}

.ticket-card {
    background: rgba(255, 255, 255, 0.03);
    border-radius: 15px;
    padding: 25px;
    transition: all 0.3s ease;
    cursor: pointer;
    border-left: 4px solid transparent;
    animation: slideIn 0.3s ease;
    border: 1px solid rgba(255, 255, 255, 0.1);
}

.ticket-card:hover {
    transform: translateX(5px);
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid rgba(255, 255, 255, 0.15);
}

.ticket-card.priority-low {
    border-left-color: var(--support-success);
}

.ticket-card.priority-normal,
.ticket-card.priority-medium {
    border-left-color: var(--support-warning);
}

.ticket-card.priority-high {
    border-left-color: #ff6b6b;
}

.ticket-card.priority-urgent {
    border-left-color: var(--support-danger);
}

.ticket-card-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 15px;
}

.ticket-id {
    font-size: 0.9rem;
    color: var(--text-secondary, #a0a0b8);
    font-weight: 600;
}

.ticket-status-badge {
    padding: 6px 12px;
    border-radius: 20px;
    font-size: 0.85rem;
    font-weight: 600;
    display: inline-flex;
    align-items: center;
    gap: 5px;
}

.ticket-status-badge.status-open {
    background: rgba(102, 126, 234, 0.2);
    color: var(--support-primary);
}

.ticket-status-badge.status-in_progress,
.ticket-status-badge.status-in-progress {
    background: rgba(254, 225, 64, 0.2);
    color: var(--support-warning);
}

.ticket-status-badge.status-resolved {
    background: rgba(67, 233, 123, 0.2);
    color: var(--support-success);
}

.ticket-status-badge.status-closed {
    background: rgba(160, 160, 184, 0.2);
    color: var(--text-secondary, #a0a0b8);
}

.ticket-subject {
    font-size: 1.3rem;
    font-weight: 700;
    margin-bottom: 10px;
    color: white;
}

.ticket-message {
    color: var(--text-secondary, #a0a0b8);
    line-height: 1.6;
    margin-bottom: 15px;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.ticket-meta {
    display: flex;
    gap: 20px;
    flex-wrap: wrap;
    font-size: 0.9rem;
    color: var(--text-secondary, #a0a0b8);
}

.ticket-meta-item {
    display: flex;
    align-items: center;
    gap: 6px;
}

/* Empty State */
.empty-state {
    text-align: center;
    padding: 80px 20px;
    background: rgba(255, 255, 255, 0.03);
    border-radius: 20px;
    border: 1px solid rgba(255, 255, 255, 0.1);
}

.empty-state i {
    font-size: 5rem;
    color: var(--support-primary);
    margin-bottom: 20px;
    opacity: 0.3;
}

.empty-state h3 {
    font-size: 1.8rem;
    margin-bottom: 10px;
    color: white;
}

.empty-state p {
    color: var(--text-secondary, #a0a0b8);
    margin-bottom: 25px;
}

.empty-state.hidden {
    display: none;
}

/* Modal */
.modal-support {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.8);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1000;
    padding: 20px;
    animation: fadeIn 0.3s ease;
}

.modal-support.hidden {
    display: none;
}

.modal-content {
    background: #1a1a2e;
    border-radius: 20px;
    max-width: 800px;
    width: 100%;
    max-height: 90vh;
    overflow: hidden;
    border: 1px solid rgba(255, 255, 255, 0.1);
    animation: slideUp 0.3s ease;
}

@keyframes slideUp {
    from {
        opacity: 0;
        transform: translateY(30px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 25px 30px;
    border-bottom: 2px solid rgba(255, 255, 255, 0.1);
}

.modal-header h3 {
    font-size: 1.5rem;
    color: var(--support-primary);
}

.modal-body {
    padding: 30px;
    overflow-y: auto;
    max-height: calc(90vh - 100px);
}

/* Conversation */
.ticket-conversation {
    max-height: 400px;
    overflow-y: auto;
    margin-bottom: 20px;
    padding: 20px;
    background: rgba(0, 0, 0, 0.2);
    border-radius: 10px;
}

.conversation-message {
    margin-bottom: 20px;
    padding: 15px;
    background: rgba(255, 255, 255, 0.05);
    border-radius: 10px;
    border-left: 3px solid var(--support-primary);
}

.conversation-message.admin {
    border-left-color: var(--support-success);
}

.message-author {
    font-weight: 700;
    color: var(--support-primary);
    margin-bottom: 5px;
}

.message-author.admin {
    color: var(--support-success);
}

.message-date {
    font-size: 0.85rem;
    color: var(--text-secondary, #a0a0b8);
    margin-bottom: 10px;
}

/* Responsive */
@keyframes fadeIn {
    from {
        opacity: 0;
    }
    to {
        opacity: 1;
    }
}

@keyframes slideIn {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

@media (max-width: 768px) {
    .support-header {
        flex-direction: column;
        gap: 15px;
        text-align: center;
    }

    .form-row {
        grid-template-columns: 1fr;
    }

    .tickets-filters {
        overflow-x: auto;
    }

    .modal-content {
        max-width: 95vw;
    }
}